Policy and Process
Policy and Process create consistency. Consistency leads to a pleasant service experience. This service experience will look like this. First, we’ll set an appointment to look at your landscape and services. Next, after the appointment, we’ll give you a quote within 24 business hours. Further, we’ll go over all packages and offers that apply to your proposal.
Proposals
We’ll propose services within 24 hours after a visit to your property. Upon your approval we’ll set up your account portal to view schedules, payment information and work orders.
Invoice and Payments
We send invoices on the 1st of every month for the current months services. Payments are due by the 5th. We send invoices via email. Further more, pay thru the invoice by card, ACH electronic transfer or check by mail. We can keep your payment information securely on file for your convenience.
For example, an January 1st invoice would be for January services. Payment is due by January 5th.
Projects
Projects require 50% down payment, the remaining balance is due upon completion.
Account Portal
You’ll have a dedicated account portal. This portal will allow you to view pending proposals, upcoming appointments, upcoming scheduled services, view balances, make payments, send service requests, view before and after pictures of jobs, edit your profile and send messages to us.
Schedule
Upon your proposal approval, we’ll schedule your services. For example, your lawn maintenance program will be scheduled for the year. Through your account portal you’ll be able to view all of these scheduled services. Landscape projects for example, will also be viewable through the portal.
Overdue Invoice
Services will pause with outstanding invoices.
Service
We want your service experience with us to be as pleasant as possible. Policy and process will allow us to be consistent and deliver this service experience.
Excellence in service and a landscape you can take pride in!
Questions?
Here’s a great landscape resource
